Nikee may not always be available as she spends a great deal of time designing & making individual jewellery pieces that customers have commissioned but please do book an appointment to see her if you would like her to make you something special, as she loves a challenge! xxxxx
Postage & Delivery
Please contact us for postage costs, if you would like to arrange special delivery or if you are ordering from outside mainland UK.
All orders are delivered in a protective, damage proof mailing box.
All orders are dealt with as speedily as possible. Items which are in stock are usually dispatched within 3 working days of payment being received. If an item is not in stock you will be contacted by us.
If there is a specific date you require your order to be delivered, please contact us with the exact date and we will advise you if we are able to meet your request. Specially commissioned items are dealt with on a individual basis.
Quality Control & Returning Your Jewellery
All items are checked before they are sent out. Please check the items carefully when received and, in the unlikely event of damage, Eltikki must be informed within 3 days of receipt.
If for any reason you are not completely satisfied you may return the goods within 7 days (EU 9 days and US 14 days), in perfect condition, complete with packaging and proof of purchase and we will be happy to offer an exchange, credit note or a full refund less the cost of the postage and packaging (see below for exceptions to this).
Please contact us prior to returning an item with details of the problem. Returns must be sent by Royal Mail Special Delivery and insured for the full cost of the item within the time stated. Eltikki cannot be responsible for lost or misdirected returns if they are returned by normal or recorded post.
Jewellery that has been specially created to your own requirements cannot be returned and, for hygiene reasons, under UK Health and Safety Law, earrings for pierced ears cannot be returned unless they are faulty.